Hajee98 Privacy Policy — Your information is safe with us

01 Introduction & Applicability

Welcome to hajee98. This Privacy Policy ("Policy") explains in detail how we collect, use, and protect your information when you use the hajee98 platform. By creating an account or using the website or app, you are considered to have agreed to this Policy.

This policy applies to all hajee98 services — the main website, mobile app, live chat system, and email communications. hajee98 may update this policy at any time. For significant changes, registered users will be notified in advance via email.

02 What Information We Collect

Hajee98 collects only the data necessary to provide its services. Collecting unnecessary information goes against our policy.

Information provided at registration

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address (required for KYC verification)
• Username and password (password is stored in encrypted form — no one can view it)

Information Collected During the KYC Process

• Scanned copy of National ID or Passport
• Recent utility bill or bank statement (for address verification)
• Proof of payment method ownership

Information automatically collected during use

03 How Collected Data Is Used

Hajee98 uses the information it collects solely for the purposes listed below — it is never used for anything beyond these.

Service Delivery & Improvement

• For account creation and management
• To process deposits, withdrawals, and bonuses
• To personalize your gaming experience (bringing your preferred games to the front)
• To provide customer support services
• To identify and resolve technical issues on the platform

Security & Fraud Prevention

• To detect multiple accounts or fraudulent activity
• To comply with AML (Anti-Money Laundering) regulations for the prevention of money laundering
• To prevent unauthorized login attempts and hacking
• To keep minors away from the platform

Communications & Notifications

• To send important account updates and security alerts
• To inform you of bonus offers and promotions (you may opt out at any time)
• To notify you of changes to this Privacy Policy

04 Data Sharing Policy

Hajee98 does not sell any member's personal data to advertisers, marketing agencies, or any other third party. This is a core principle of our business policy.

Cases Where Limited Data Sharing Applies

Information may only be shared in the following circumstances, and only to the extent necessary:

• Payment Processors: To complete deposits and withdrawals, the necessary transaction details are shared with bKash, Nagad, Rocket, or your bank. Each of these providers is governed by its own privacy policy.
• Game Provider: During gameplay, only the minimum information necessary to run the game is passed to the game provider's system.
• Legal Authorities: In the event of a court order or legal investigation, information may be disclosed to authorities as required by applicable law. In such cases, hajee98 will make every reasonable effort to notify the member in advance.
• AML/KYC Verifiers: Accredited third-party KYC verification services may be used to comply with international anti-money laundering regulations.

05 Data Security Measures

Hajee98's security infrastructure meets international standards. We employ multiple layers of protection to keep your data safe.

What You Can Do Yourself

Beyond hajee98's technical security measures, a few personal precautions on your end will keep your account even safer:

• Use a strong password (a mix of uppercase letters, lowercase letters, numbers, and symbols)
• Keep Two-Factor Authentication (2FA) enabled
• Avoid logging in to hajee98 on public or shared devices
• Always log out after each session
• If anyone emails you claiming to be hajee98 and asks for your password, it is phishing — please contact us immediately

06 Cookie Use & Controls

Cookies are small data files stored in your browser. hajee98 uses several types of cookies, each serving a different purpose.

07 Data Retention Periods

Hajee98 does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of active account use and up to 5 years after closure to meet legal requirements.
• Financial Transaction Records: A minimum of 5 years as required by international financial regulations — this is a legal obligation.
• KYC documents: Retained for up to 5 years following identity verification.
• Support Chat Logs: Automatically deleted 3 years after the issue is resolved.
• Analytics Data: May be retained in fully anonymized form for up to 2 years.
• Cookie Session Data: Deleted when the session ends or the browser is closed.

After account closure, hajee98 retains data only as long as required to meet legal and regulatory obligations. Once that retention period expires, the data is securely deleted or fully anonymized.

08 Your Data Rights

As a hajee98 member, you have certain fundamental rights over your own data. hajee98 respects these rights.

09 Protection of minors' data

Hajee98's services are strictly not intended for anyone under the age of 18. hajee98 does not knowingly collect data from minors.

• Date of birth is verified at registration, and the process is blocked if the applicant is under 18.
• Age is verified a second time during the KYC process.
• If a minor has created an account using false information and hajee98 identifies this, the account will be closed and any collected data will be deleted beyond what is required by law.
• If a parent or guardian has any concerns, please contact us at support@hajee98.best — we will investigate.

10 Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact hajee98.

If your issue cannot be resolved with hajee98, you may file a complaint with your country's data protection authority. hajee98 is committed to cooperating fully with all legitimate investigations.